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Affected Communities [ESRS S3]

Interests and views of stakeholders [S3.SBM-2]

Our business model and strategy determine the scale and duration of our impacts on local communities. The nature of refining, petrochemical and energy operations entails unavoidable negative impacts, including odour nuisance, noise, light emissions and impacts on land. At the same time, our energy infrastructure and production facilities present complex public safety challenges. We reflect these considerations in our strategy by adapting processes and projects to minimise negative impacts and enhance social benefits through various measures including the implementation of process safety standards, emergency response planning, the design of process units to reduce environmental nuisance, and stakeholder engagement based on transparent communication. In addition, the organisational structure includes a Local Community Relations Officer responsible for ongoing engagement with local residents, addressing identified needs and coordinating public consultations.

Our strategy envisages strengthening positive impacts, in particular through support for local safety, education and the energy transition. We work with local authorities and institutions, and our corporate foundations play a key role in delivering grant, educational and charitable programmes, as described below. We also actively engage in crisis response, supporting communities affected by natural disasters through financial, logistical and in-kind assistance.

Respect for human rights and the rights of local communities is integral to our operations and is reflected in internal policies governing ethical conduct, community relations and sustainable development. Strategic objectives related to local communities are defined under the Communities pillar of the ORLEN Group Sustainable Development Strategy for 2025–2035 and include actions designed to support a just transition and improve safety and quality of life in the vicinity of our assets.

Material impacts, risks and opportunities and their interaction with strategy and business model [S3.SBM-3]

We systematically manage our relationships with local communities. The operational nature of many assets, combined with their location near residential areas or agricultural land, results in impacts that are both direct and long-term.

We undertake measures to reduce nuisance associated with infrastructure operations, including aligning projects with environmental and social requirements, implementing solutions to reduce noise and odour emissions, planning works to minimise disruption, and strengthening engagement and grievance mechanisms.

Negative impacts identified in the vicinity of our assets, such as operational nuisance, impacts on land and incidental disturbances, are assessed in terms of their potential effects on operating costs, reputation and long-term project viability. This enables us to adapt our business model to limit factors that could lead to social conflict or project delays.

Impacts on local communities may give rise to material risks that influence our strategy:

  • Operational and financial risks – recurring nuisance, such as noise, odours or increased traffic, may increase investment needs related to plant upgrades, as well as costs associated with compensation and indemnification programmes. Impacts on land and relationships with landowners may also create legal and financial risks in project implementation.
  • Social and reputational risks – community opposition to the siting or expansion of infrastructure may cause delays, extend administrative procedures and affect the feasibility of strategic projects.

These risks are reflected in the ongoing refinement of the business model, including through the assessment of the social context prior to entering new geographic areas, the planning of public consultations at early project stages, and the implementation of less intrusive technologies and environmental standards.

At the same time, our impacts create strategic opportunities:

  • Strengthening trust and legitimization – through investments in local safety, support for emergency services, and educational and social programmes that facilitate project implementation.
  • Enhancing business resilience – by strengthening relationships with local communities, including constructive engagement with local authorities and residents, we build trust in the ORLEN Group’ brand, reduce the risk of disputes, and can respond more effectively to incidents and grievances.

Characteristics of affected communities and description of impacts

Disclosures cover local communities residing or operating in the vicinity of our assets: production plants, storage and transmission infrastructure, and our project and hydrocarbon production sites. Local communities also include institutions and organisations representing residents, as well as communities indirectly affected by contractor activities, for example through increased heavy vehicle traffic or temporary restrictions on property access.

Communities located in close proximity to our infrastructure are the most exposed to impacts. Impacts are typically systemic and include periodic noise and odour nuisance, vibrations, increased traffic, and the effects of repair or modernisation works. In certain cases, incidental impacts may also occur, such as individual complaints from residents.

Our operations also generate material positive impacts for selected groups of affected communities, in particular those located near our production assets and project sites and those undergoing transition. Positive impacts arise from initiatives that strengthen local safety, social resilience, access to education, and the development of local skills and capabilities. They are particularly relevant in areas where long-term infrastructure or investment projects are implemented, including those related to the energy transition, as well as in communities supported through programmes delivered by the Group’s corporate foundations.

Positive impacts are selective and relate to specific groups of affected communities, including residents near key projects and local community organisations. We take measures addressing specific social needs, such as support for public safety organisations (including the Mountain Volunteer Search and Rescue Service, and the Tatra Mountain Volunteer Search and Rescue Service). Positive impacts create material opportunities for the Group by strengthening social acceptance of its operations, reducing social and reputational risks, and supporting the long-term viability of its projects. Actions generating positive impacts are described in more detail in section S3- 4 - Actions taken in relation to affected communities.

For reporting purposes, the terms ‘local communities’ and ‘affected communities’ are used interchangeably, reflecting both groups exposed to ongoing impacts from operations and communities subject to temporary impacts arising from project activities.

As part of our analysis of the impact of our operations on affected communities, we did not identify any impacts on indigenous peoples.

Double materiality assessment summary for affected communities [S3.IRO-1]

SegmentAreaGeographical regionS3
Risk, opportunity, impact
Impact (I)
Risk (R)
Opportunity (O)
Positive (+)
Negative (-)
Actual (R)
Potential (P)
Value chain
Organisation (O)
Downstream (D)
Upstream (U)
Upstream & Supply,
Downstream,
Energy,
Consumer & Products
Refining;
Upstream;
Energy;
Petrochemicals;
Gas;
Retail
Europe, North America, Libya Pakistan, Middle East Adequate housing for local communities Impact on the housing conditions of local communities due to noise, odour and light nuisance I-AO,D,U
Increased costs of actions for the benefit of local communities and the management of operational nuisancesRO,D,U
Land-related impacts, impacts on indigenous peoplesLand-related impacts of the Group’s operationsI-A,PO,D,U
Costs of compensation and redress paymentsRO,D,U
Upstream & Supply,
Consumer & Products
Upstream;
Gas;
Retail
Europe Security-related impacts Supporting the safety of local communities through sharing resources and providing trainingI+A,PO,D
Strengthening the Company’s reputation by participating in local community training and supporting fire service units in PolandOO,D
Complex safety conditions for local communities due to the nature of operationsI-PO,D,U
Improving energy security and ensuring just transitionI+A,PO,D
Upstream & Supply,
Consumer & Products
Upstream;
Gas;
Retail
Poland Freedom of expression Active engagement with local communities; Local Community Ombudsman within the organisationI+AO
Community support, including support for local communities*Numerous community-outreach initiatives and own programmes (charity, sponsorship), including activities of corporate foundationsI+AO
Better relationships with local communities, building brand trustOO
short-termmedium-termlong-term
Adequate housing for local communitiesR
Land-related impacts, impacts on indigenous peoplesR
Community support, including support for local communities*O
*Additional topic.

Processes for engaging with affected communities about impacts [S3-2]

We manage our relationships with local communities in areas where we operate or plan to operate, including local residents, their representative organisations and associations, as well as local authorities and institutions. This engagement is carried out through various forms of cooperation, such as social initiatives, programmes run by our corporate foundations, community information meetings, and partnerships with local governments and institutions. We maintain ongoing dialogue with local communities and their representatives both when entering a new location and throughout our operational presence. Engaging early and consistently enables us to respond to local needs and stakeholder expectations, and helps build understanding of our objectives among the local communities. Before commencing operations in a given area, we engage with local authorities, NGOs, and residents in the immediate vicinity of the planned project.

Responsibility for fostering and maintaining strong relations with local communities lies with the Local Community Relations Officer, the highest operational role in this area, responsible for ensuring alignment between business and social objectives.

The responsibilities of the Local Community Relations Officer include:

  • advising other ORLEN Group functions on improvement actions or measures designed to prevent negative impacts,
  • collaborating with ORLEN Group business areas on community engagement and relationshipbuilding,
  • ensuring that representatives of local communities have safe and open channels to raise concerns, share feedback, ask questions, or submit complaints regarding our activities,
  • receiving, analysing, coordinating, and responding to issues submitted via official communication channels, including a dedicated email address rzecznik.spolecznosci@orlen.pl and an online form available on the Group’s website https://www.orlen.pl/en/sustainability/orlen-group-sustainability-strategy/local-community-relations-officer.

As part of our broader commitment to supporting communities, including local ones, we actively engage with stakeholders using a variety of communication channels. We regularly receive inquiries and correspondence related to support for social initiatives, coming from local authorities, civil society organisations, and residents. Organisations, including local entities, may also apply for sponsorship in the areas defined in the Charitable Policy.

To evaluate the effectiveness of our community engagement efforts, we monitor and gather feedback and analyse received submissions, assess the outcomes of our activities, and ensure transparency and access to information. The surveys conducted in Płock and its surrounding areas, the Tri-City, Ostrołęka, Włocławek, Przemyśl and Sanok provide insight into local needs and expectations and support the planning of charitable activities in key locations. In 2025, matters relating to engagement with indigenous peoples, including free, prior and informed consent (FPIC), were assessed as not material for the ORLEN Group.

Processes to remediate negative impacts and channels for affected communities to raise concerns [S3-3]

We take active steps to mitigate any negative impacts of our operations on local communities and seek to avoid or minimise situations that may give rise to nuisance. Where it is not possible to fully eliminate negative impacts, remedial and compensatory measures are implemented.

Our negative impacts on local communities are mitigated through a range of measures, including:

  • adapting technical solutions to reduce nuisance (for example, installing noise barriers near infrastructure),
  • payment of damages and compensation in cases related to the negative impacts of infrastructure,
  • maintaining ongoing dialogue with local communities, either directly or through their legitimate representatives.

Positive impacts are advanced through such measures as:

  • investments supporting the development of local communities.

Preventive measures include:

  • running educational and informational campaigns to raise awareness about our ongoing projects,
  • communicating planned actions or potential disruptions to local communities in advance,
  • analysing the location of our planned projects.

The effectiveness of monitoring channels is assessed by analysing the number of submissions and grievances received via dedicated mailboxes, as well as through traditional correspondence and telephone channels. The Local Community Relations Officer’s mailbox serves as a formal, permanent and accessible communication channel, enabling residents to submit comments, opinions, concerns and grievances regarding our activities. The process aims to ensure transparent, efficient and twoway communication, enabling the timely provision of verified information and supporting open dialogue with local communities. In the context of the widely reported New Chemistry project, a dedicated contact form is available on orlen.pl/pl/o-firmie/kluczowe-projekty/nowa-chemia/kontakt to facilitate communication and ensure an efficient flow of information with affected communities.

To keep the public informed, particularly on the operations of our Płock production plant, we operate a free communication platform called ORLEN Info, which provides updates on events that may raise concerns among residents of Płock and the surrounding area. Communications explain the causes and expected duration of any disruptions, such as visible flaring, thereby enhancing residents’ sense of safety, including in the event of potential incidents. Residents may also receive updates across selected thematic categories, including culture, science and education, the New Chemistry project, the ORLEN Foundation, sport and volunteering. Anonymous reporting channels are also available, including a dedicated anonymous reporting system, as well as telephone and traditional mail. Internal regulations, including the Whistleblower Protection Policy and the ORLEN Group Code of Ethics, protect whistleblowers from potential retaliation. Further information on reporting and handling concerns, including violations of values and standards of conduct, is provided in disclosure G1-1.

Communication channels for affected communities supporting the remediation of negative impacts

Processes to remediate negative impactsChannels to raise concerns and report issuesDescription of mechanism
Local Community Relations OfficerTraditional mail, email, and a dedicated contact form The Local Community Relations Officer is responsible for maintaining high standards in relationships with communities located near ORLEN Group assets. The role includes operating communication channels that allow communities to submit comments, opinions and grievances. All submissions are recorded and handled in line with applicable internal procedures.
ORLEN Ethics OfficerTraditional mail and email The Ethics Officer is responsible for compliance with the ORLEN Group Code of Ethics within our organisation. Their key responsibility is to ensure that all our stakeholders have a safe and anonymous way to report any breaches of ethical standards in place across the ORLEN Group.
Violation reporting system under the ORLEN Group Whistleblower Protection PolicyTraditional mail, drop boxes in Warsaw and Płock, email (naruszenia@orlen.pl) and telephone The system enables anonymous and voluntary reporting of any actions or omissions that are unlawful or intended to circumvent the law. We guarantee confidentiality and security for individuals who report or disclose violations, while also committing ourselves to an effective and thorough remedial process and the implementation of corrective measures. All submissions received via the system, regardless of whether they are specifically referred to in the Policy, are accepted and forwarded to the relevant entity or function.
Public consultationsIn-person, during consultation meetings The consultations are held in relation to specific projects, which are preceded by an assessment of potential risks to local communities conducted before the project launch.
Supplementary mechanisms in selected ORLEN Group companies Traditional mail, dedicated email addresses, telephone, contact forms or direct contact with company representatives at local customer service offices These mechanisms are implemented in the context of specific projects and as part of day-to-day operations. They include, for example, 24/7 incident reporting channels, weekday service channels, customer service offices, and submissions made through legitimate representatives or trusted intermediaries.

Local Community Relations Officer

In 2025, the Local Community Relations Officer received 209 submissions across the ORLEN Group, including foreign subsidiaries. They related to environmental protection, infrastructure failures and social matters. Upon receiving each submission, the Local Community Relations Officer requests clarification from the person responsible for the relevant business area in order to investigate the issue and provide reliable feedback to the reporting party. The Officer supports the clarification process and, where appropriate, also oversees the implementation of remedial actions by the ORLEN Group. Once a course of action has been agreed with the relevant function, a response is provided to the reporting party either by the Officer or the designated business area. Reliable responses to submissions from affected communities allow us to better tailor our activities to the actual requirements and challenges faced by local communities. The number and content of submissions are also used to assess whether affected communities are aware of available reporting channels and applicable processes.

The role of the Local Community Relations Officer includes building relationships with communities and ensuring that residents can freely raise comments, opinions and grievances. Following organisational changes within ORLEN S.A., a new Local Community Relations Department was established. As a result, the Officer is supported by two local organisational units in key operational locations in Płock and Gdańsk. The organisational changes have strengthened our ability to engage with local communities and respond to their needs. A local presence and ongoing contact with residents enable more effective identification of expectations, timely responses to challenges and the development of long-term relationships. Measures taken to improve communication with stakeholders included updates to content on orlen.pl and the standardisation of requirements for submissions to the Officer’s mailbox. In 2025, the Officer met with representatives of local authorities and municipal organisations in areas where the Group operates to build long-term relationships.

In the same year, a total of 70 grievances were recorded in the environmental area and across ORLEN Group companies. These mainly concerned noise, odour and light pollution, as well as land use. Reports were submitted via company email addresses, intervention hotlines, helplines, contact forms and the Environmental Inspection System. All grievances were reviewed, and the affected whistleblowers received appropriate explanations, remediation or financial compensation, as applicable.

We have not yet developed a formal mapping of actions relating to affected communities to identified impacts, risks and opportunities, nor linked them to specific objectives, as most initiatives were already in place before the ESRS standards came into force. Nevertheless, all actions remain aligned with the adopted policies, and we are currently working to develop a comprehensive mapping in line with the MDR-A requirements, which we plan to disclose in the next sustainability statement.

To support actions targeting affected communities, we allocate financial resources (as described in the table at the end of this subsection), as well as human resources, including the dedicated function of the Local Community Relations Officer, expert teams and employees engaged in volunteer activities. We also deploy technological, infrastructure and informational resources.

This section presents only selected actions undertaken by ORLEN Group companies. As work continues to align these initiatives with targets, metrics and material impacts, risks and opportunities, the next sustainability statement will also set out the approach used to select these initiatives, including the criteria applied to identify sustainability-related activities within the Group.

Selected actions for local communities undertaken by ORLEN Group companies:

Key social initiatives delivering positive impacts for affected communities in 2025

Key performance indicatorsUoM2025
Scholarship programme of the ORLEN Foundation
Total amount of support provided under the Bona Fide programme[PLN million] 2.5
Educational programmes of the ORLEN Foundation
Total amount of support provided under the From Molecules to Galaxies grant programme[PLN million]0.7
Total amount of support provided under the Power of Responsibility grant programme[PLN million]0.8
Scholarship programmes of the ORLEN Ignacy Łukasiewicz Foundation
Scholarships for vocational school students, scholarships for children of deceased employees, and Fire Up About Learning scholarships – total amount[PLN million]0.6
Łukasiewicz Scholarship – amount[PLN million]0.43
Grant programmes of the ORLEN Foundation
Total amount of support provided under the ORLEN on Watch programme[PLN million]20
Total amount of support provided under the Safe Eaglets programme[PLN million]0.5
Total amount of support provided under the ORLEN. Together for Safety programme[PLN million]6
Total amount of support provided under the ORLEN for Rescue Dogs programme[PLN million]0.6
Total amount of support provided under the ORLEN Community Energy programme[PLN million]1
Grant programmes of the ORLEN for Pomerania Foundation
Total amount planned in 2025 under ongoing programmes[PLN million]12
Grant programmes of the ORLEN Ignacy Łukasiewicz Foundation
Total amount of support provided under the FunLab programme[PLN million]4.5
Total amount of support provided under the TURBOgrant programme[PLN million]2.5
Total amount of support provided under the Museum Destination programme[PLN million]1.4
Total project value under the EcoAction programme (1st edition)[PLN million]1
Total project value under the EcoAction programme (2nd edition)[PLN million]1
Educational programmes of the ORLEN Ignacy Łukasiewicz Foundation
Total amount of support provided under the Engineers of the Future programme[PLN million]0.2
Donation programme of the ORLEN Foundation – total amount of support[PLN million]54.8
Donation programme of the ORLEN for Pomerania Foundation – total amount of support[PLN million]8.9
Annual donation programme of the ORLEN Ignacy Łukasiewicz Foundation – total amount of support[PLN million]2.2
Employee volunteering programme of the ORLEN Foundation – total amount of support[PLN million]1.2
Employee volunteering programme of the ORLEN Ignacy Łukasiewicz Foundation – total amount of support[PLN million]0.3
Sponsorship projects – sports – total amount of support[PLN million]219
ORLEN Sport Programme[PLN million] Sponsorship agreements [ORLEN S.A.]: 1.5
Donation agreements [ORLEN Foundation]: 10.2
Educational activities [ORLEN Foundation]: 0.6
Active School Programme[PLN million]4
Football Plus Project[PLN million]0.8
Football Future with ORLEN Project[PLN million]3
LEGIA SOCCER SCHOOLS Project[PLN million]0.4
Sponsorship projects – culture and science – total amount of support[PLN million]32.9
ORLEN Cultural Programme[PLN million] Sponsorship agreements [ORLEN S.A.]: 1
Donation agreements [ORLEN Foundation]: 9.9
Patronage of the Grand Theatre – National Opera[PLN million]2.4
Eufonie International Music Festival of Central and Eastern Europe[PLN million]0.4
Sponsorship of the Baltic Opera Festival[PLN million]2.5
Sponsorship of the Royal Castle in Warsaw[PLN million]0.5
Patronage of Zachęta – National Gallery of Art[PLN million]1
Sponsorship of OFF FESTIVAL in Katowice[PLN million]0.2
Sponsorship of Special Chopin Concerts[PLN million]0.05
Sponsorship of the Inside Seaside Festival[PLN million]0.3
*Information on the scope of projects and programmes is provided in disclosure S3-4 and on the websites: fundacja.orlen.pl and orlen.pl.

The ORLEN Group has not yet established measurable, time-bound and outcome-oriented targets. However, work is ongoing to define such targets, with completion planned for 2026. The process takes into account identified impacts, risks and opportunities (IROs), as well as the interests of key stakeholders.

As part of our Sustainable Development Strategy, we have set strategic priorities under the Communities pillar for 2025–2030, along with longer-term ambitions beyond 2035. Designated coordinators at ORLEN S.A. oversee the development, implementation and monitoring of related initiatives in line with segment-based management principles. They also coordinate activities across Group companies in cooperation with local coordinators. Coordinators participate in regular workshops covering all aspects of initiative development and implementation. The defined priorities are directly aligned with the Charitable Policy and the Community Relations Management Policy. Progress in implementing strategic initiatives is monitored and reported twice a year. Reports are presented to the Management Board and subsequently approved by the Sustainability Committee of the Supervisory Board.

Our plans for affected communities in 2026 focus on three key areas: engagement with local communities, just transition, and sustainability education.

Engagement with local communities (initiatives underway):

Implementing a comprehensive local community communication system by:

  • Developing the Local Community Relations Officer role,
  • Developing and promoting a system to manage issues submitted by local communities,
  • Updating the ORLEN Group Community Relations Management Policy,
  • Developing the ORLEN for Science, ORLEN for Culture, ORLEN for Sports and ORLEN as a Good Neighbour programmes.

Just transition (initiatives underway):

  • Developing a Just Transition programme by:
    • Analysing and identifying the needs of residents in areas affected by the energy transition,
    • defining objectives of the Just Transition programme for key areas that require support: our workforce, local communities, business partners, and customers,
  • building an offering to support the transition of Polish cities and municipalities through the ORLEN for Cities initiative.

Sustainability education (initiatives underway):

  • Integrating sustainability principles into the core programmes addressed to our customers, workforce, children and youth, and local communities,
  • Delivering dedicated sustainability awareness campaigns,
  • Implementing an environmental protection programme involving collaboration between corporate foundations and representatives of communities in areas of high natural value.

Management Report

on the activities of the ORLEN Group and ORLEN S.A. for 2025.

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